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I bought a Surface USB3.0 Ethernet Adapter. It does not work in Windows10 on a new Dell inspiron 11' that I have. However it does work with other laptops running Widnwos 10.When I plugged the adapter onto USB3.0 port of the Dell laptop, the driver showed to be working properly in Device Manager. The driver version is 8. From Microsoft.
In the 'Connected Device' of Window 10 Setting, it showed 'Ethernet Adapter Connectedto USB3.0'.However, I could not find the network for the adapter in 'Network Connections' and cannot use the network connected to the adapter.Tried to update the driver. It is the latest. Tried to change BIOS parameters for USB emulation, USB power sharing etc but none helped. Tried with Dell support, updated all the relevant drivers and none helped either.What is the issue?
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Why the network is not created for the adapter when driver works properly and appears to be good?Any help is appreciated. Hello,Welcome to Microsoft Community and Thank you for posting your query.Sorry for the Inconvenience caused, I understand you are facing issues connecting the Ethernet adapter to your dell laptop.Please answer the below questions to assist you better.1. Did you try connecting it to different USB port?2. Hi,Thank you for the update on the issue.If issue persists, try the steps mentioned below and see if it helps.Method 1Run the Network Adapter TroubleshooterThe Network Adapter troubleshooter is an automated tool which will check the adapter in the computer for any known issues and provides the details and on how to fix them. Follow these steps and run the troubleshooter. Press “ Windows Logo” or start icon. Type “ Troubleshooting” in the search bar and press “ Enter”.
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In the “ Troubleshooting” window, click on “ View All” on the left pane. Click on “ Network Adapter”. Click on “ Advanced” and then click on “ Run as Administrator”. Click “ Next” and follow the on-screen instructions to complete the troubleshooting process.Please check the troubleshooting report and let’s know the details. You may also try the suggestions given by the troubleshooter and check if that helps.Method 2The issue could also be related to the Network Adapter drivers and other updates. I want to inform you that updates will be released by Microsoft.
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So, I would suggest you to keep checking your Windowsupdates not only important one but optional too. If any available try to install them and see if it helps you to fix the issue.First try to install all of the Windows updates available and if issue persists, try to update theNetwork Adapter drivers by following the steps provided in the article mentioned below.Do keep us updated.Regards, Ramesh Kumar.
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